Malay A. Upadhyay is the Chief Growth & Operations Officer at an AI SaaS & Consulting company in Toronto, and an advisor to ZSchool's Customer Experience certificate program at University of Richmond. He has also been recognized as one of the Most Influential Business Leader to Watch Out by CEOTime Magazine, and one of the Top 10 Pioneering Business Leaders by Mirror Review. A top Marketing Operations voice on Linkedin, Malay also helped with the launch of the AI Directory and with the formulation of EU's AI policy as a member of the European AI Alliance. Having trained 300+ professionals on successful and responsible AI enablement, Malay has also automated customer acquisition one one hand, while creating an AI Job Calculator to help estimate the risk of such automations to one's job. Before he wrote the AI Management series of books, Malay conceived many of the techno-economic ideas described in his first book - a fiction - at Bocconi University in Milano. His extended profile can be seen at his website, The Upadhyays.